FREE SHIPPING ON ORDERS OVER $50

FAQs

I placed an order and never received a confirmation email?

If you do not receive an email from us within a few hours of placing your order, be sure to check your personal Spam folder. Also be sure to check your phone as you may have entered your phone number rather than an email. Alternatively, the email address on file might be spelled incorrectly. Please contact us with correct email address.

Will I get a tracking number after making an order?

Yes! all orders will include tracking number. It will automatically be sent to your email you provide us with during checkout. If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 5-9 business days to update depending on the shipping carrier. This is usually due to the high volume of dispatches on our warehouses every day.

I made a mistake on my shipping address, can I change it?

We know how exciting it is to receive orders on time. Please contact us immediately with your order number, and the address to be delivered to. The more information you provide, the sooner we can try and change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes. Make sure you enter ‘Urgent: Change Order Details’ in the subject line. Any amendments may cause delay in the delivery of your order. Upon emailing us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order. In this case, we’re not able to send you another one so it’s best to contact the postal service.

My tracking information shows my package was delivered, but I haven't received it. What do I do?

We're very sorry to hear that you haven't received your package yet. When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out. Please review the options below as it may help with locating your package.

A. Double check your shipping address. We recommend to double check the shipping address you checked out with to ensure it was input as intended. Make sure that the home number and unit number (if applicable) are correct. You can find shipping address that was provided to us at check-out in shipping confirmation email, please review the shipping information to ensure the address provided is correct. Kindly note, in the instance that an incorrect shipping address was provided to us, we cannot be held accountable for mis-delivered packages. Customers are responsible for ensuring that all information provided to us at check-out is correct. If you believe your package was delivered to an incorrect address, please try to get in touch with the residents of that address to see if they can accept the package on your behalf. Otherwise, keep an eye on the tracking information provided to see if it updates to show the package is being returned to sender. If this is the case, please contact us with your order number and we'll be happy to ship you out another set to your intended address.

B. Check with your household members and your neighbors. When a package is delivered, most carriers will simply deliver it to the address provided on the shipping label, and not necessarily to the recipient listed. Therefore, please check with your household members as there is a chance someone else may have accepted the package on your behalf. We also recommend to check with your neighbors to see if anyone has accepted the package for you.

C. Check your mailbox and any safe drop areas around the your home. In most cases, the carrier will specify on your tracking link where the package was delivered to (a mailbox, the front door, etc). We still recommend, however, to check all possible areas as to where it could have been delivered to in order to rule out the other options. Please check your mailbox and any safe drop areas around the parameters of your home. What does safe drop mean? Safe drop refers to any locations around your household premises where your package may be deemed better hidden from passersby by the individual delivering your package. Please check around your porch, near your garage, and backyard entrance to see if the package is there.

D. For businesses - check with the security guard, mailroom, and front desk. If your shipping address is to a business, there's a very good chance it was delivered to somewhere and/or someone else, especially if it is a large building with multiple different businesses. Please check with your mail room, front desk, and security guard to see if anyone has accepted the package for you.

E. For apartment buildings - check with security or front desk/concierge. In many instances for apartment buildings, the package will be delivered not to your front door, but to concierge or security. Please check with your building's front desk or management office to inquire if they have received your package.

F. Contact your local post offices. There's a chance that your package may have been held at one of your local post offices instead, despite the tracking showing as being 'Delivered'. We recommend to contact your local post offices of the carrier used to ship your products to inquire if they're holding your package. Be sure you're contacting the number of that exact post office, and not the general support line of the carrier. USPS: 1-800-275-8777
Press 0 , then 0, then press 5, then 5, then 2
UPS: 1-800-742-5877
Press 0 at each prompt, ignoring messages

G. Wait 24-48 hours for your package to deliver. On rare occasions, the carrier may mark the package as being delivered earlier than it actually is. Please wait 24-48 hours for your package to deliver or for the carrier to issue another update. If you have done all of the above and still do not have your package, please contact us with your order number and we'll be happy to help you further. Please note: We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

Can I cancel my order?

Order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be cancelled. We receive a lot of orders and we are unable to go though them individually as this will cause delays to all other orders. Please review your items before completing your orders.

What Payment Methods Are Accepted?

We accept all major credit cards, including Visa, Mastercard, Visa Debit, American Express, Discover, Diners, Google Pay and Apple Pay. We don’t accept checks or money orders.

What currency will be used when I place my order?

All prices listed on the website are in currency that you choose, however, all final checkouts are in US dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

How do I use Better Curls properly?

Please click on the link "How To Use" in the main menu of our website for detailed instructions on how to use our Curlers.

What is your Return & Exchange policy?

All products come with a 30 day satisfaction guarantee. We're so confident you'll love our product that if you don't, send it back unused and in the same condition that you received it within 30 days for a full refund! You can start the process by contacting us. A photo of the product will be requested before the returns process starts.

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